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Most frequently asked questions

How long does it take for my order to be delivered?

For deliveries within Accra, your order will arrive within 48 hours on workdays (Monday to Saturday). For deliveries outside Accra, shipping conditions will be agreed upon mutually.

Can I return or refund my purchased items?

We're sorry, but we do not offer refunds or returns. All items are brand new, packaged with care, and shipped to ensure their safety. Due to hygiene reasons, cosmetics cannot be returned.

What payment methods do you accept?

We aim to provide a smooth and convenient payment process via our Website. We accept MoMo MTN, Vodafone, Airtel/Tigo, as well as credit cards.
We don't accept payment on delivery.

I am a shop owner/agent. How can I collaborate with Cosmewa?

Join the Cosmewa team as a wholesale partner or affiliate! Shop owners, apply via our wholesale contact page. Individuals, earn from successful referrals as an affiliate. Whichever path you choose, we're excited to collaborate in bringing the best in German cosmetics to more people. Become a part of the Cosmewa family today!